Customer Centricity (QRC)
Premium Distributors Services
Notification and Reminders
Mobile Apps & Website Support
Integrated CRM Tool
Bulk Marketing Material
Thousands of companies around the world rely on a contact centre operation to answer customer calls or to sell to customers. Contact centres provide organizations with an effective and convenient way to solve customer problems or address their needs. Contact Centre unit is involved in providing information sought by the customers, answer queries related to the product, registers requests, grievances and feedback with unique tracking numbers for each interaction. The contact centre unit supports investors via multiple channels namely - IVR, Voice / Calling, Emails and Chat. An advanced IVR resolves 30% of the queries by being a super gate keeper round the clock and enhances the customer experience. Outbound calling for sharing scheme information, service request status and lead management. Solicit investor feedback (CSAT) via automated systems to enhance the quality of service being offered.
360 Degree Customer
Multi - lingual Options (Hindi,
English and others)
Advanced IVR Support
Compliance (AMFI, SEBI,
We use OMNI tool - An unique CRM application allowing
functionalities to be placed in a single application catering to customer service.
It supports In and Outbound Calling and Email Management.