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The Impact of Technology on Business Process Outsourcing

January 16, 2023

Technology has had a significant impact on Business Process Outsourcing (BPO) over the years. BPO refers to the practice of outsourcing certain business functions to external service providers. These functions can range from customer service and data entry to human resources and accounting.

The Past

In the past, BPO mainly involved outsourcing to countries with lower labor costs, such as India and the Philippines. This allowed companies to save money on salaries and other expenses, while still being able to take advantage of the expertise and skills of the outsourced workers.

The Future

With the rapid advancement of technology, BPO has evolved and expanded beyond just cost-cutting measures. Here are some ways in which technology has impacted BPO:

Automation: One of the biggest changes brought about by technology is the increasing use of automation in BPO. Many routine tasks can now be automated using software and other tools, which has led to a shift towards more specialized and higher-skilled jobs. This has allowed BPO providers to offer more value to their clients and differentiate themselves from their competitors.

Remote work: The COVID-19 pandemic has highlighted the importance of remote work and the role it can play in BPO. With the widespread availability of internet and communication tools, it is now possible for BPO providers to offer their services to clients from anywhere in the world. This has opened up new opportunities for BPO providers and has made it easier for companies to access a global pool of talent.

Enhanced communication: Technology has also made it easier for BPO providers and their clients to communicate and collaborate. With tools such as video conferencing, project management software, and online collaboration platforms, it is now possible for teams to work together in real-time, regardless of their location. This has helped to improve the efficiency and effectiveness of BPO services.

Data security and privacy: With the increasing reliance on technology, data security and privacy have become major concerns for both BPO providers and their clients. To address these concerns, BPO providers have implemented robust security measures to protect their clients’ data. This includes using encrypted communication channels, implementing secure login procedures, and regularly updating their systems to prevent cyber threats.

Conclusion

Overall, technology has had a positive impact on BPO. It has allowed BPO providers to offer more specialized and higher-skilled jobs, enabled them to offer their services to clients from anywhere in the world, and improved communication and collaboration between BPO providers and their clients. While there are concerns about data security and privacy, these can be addressed with the use of robust security measures.

In conclusion, technology has played a significant role in the evolution and growth of BPO. It has opened up new opportunities and has allowed BPO providers to offer more value to their clients. As technology continues to advance, it will be interesting to see how BPO will continue to evolve and shape the way businesses operate.

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The Digital Transformation of Traditional Businesses: How Your Company Can Stay Relevant

November 30, 2022

Digital transformation is a term that has been thrown around for years. It’s a buzzword that many businesses have adopted as an important strategy, but until recently there hasn’t been widespread adoption of digital transformation strategies among companies. In the past few years, we’ve seen more businesses implement digital transformation strategies than ever before, in response to changing customer preferences and technological innovations like neobanking. 

There are a plethora of real-world use cases for digital transformation, which is great for organisations who are still trying to figure out how to do it themselves. The following article outlines some of the most effective ways that you can digitally transform your business so that it remains relevant in today’s marketplace.

  1. Change Your Culture

Digital transformation begins with a change in organisational culture. In order for your company to compete in the digital space, you must have a culture that is predisposed to digital transformation. If you don’t have the right culture in place, your ability to compete in the online space will be severely limited.

Companies that have successfully digitally transformed have made a concerted effort to change their organisational culture, which has allowed them to make the necessary organisational adjustments to compete in the digital space successfully. In order to change your culture and open the door to digital transformation, you must be willing to change your hiring practices, your employee training methods, and the way that you reward employees. 

You must also be willing to make changes to your company’s mission statement, organisational structure and core values to suit the modern world’s requirements. When it comes to organisational culture, change is the only constant. The only way to minimise the impact of disruptive change is to be the catalyst for change.

  1. Digitally-Driven Product Innovation

Successful digital transformation hinges on innovation. If you want your company to remain relevant in today’s digital space, you must be willing to invest the necessary resources in product innovation. If you currently rely on traditional product development practices, you risk falling behind on the digital curve and losing key market share to more innovative competitors.

Product innovation is a continuous process that evolves as technology and consumer preferences do. The moment you stop investing in product innovation, you’ll start to fall behind your competitors, and you’ll most likely never catch up. For example, traditional offerings like RTA services are being digitally revolutionised.

You may have innovative ideas for new products or services, but if you don’t have the resources to bring them to market, then they’re not going to do your business much good. To successfully digitally transform your product innovation practices, you must commit to bringing innovation from idea to implementation as quickly as possible.

  1. Create a Unique Customer Experience

Customers expect your business to provide a consistent and seamless customer experience from the moment they first become aware of your company until the moment they make a purchase and beyond. In the past, customers could expect consistency across all channels, but in today’s digital world, customers expect consistency across all channels, devices and applications, especially when it comes to specialised services like the global fund investment and solutions.

Your primary goal as a digital transformation leader should be to create a unique customer experience that is tailored to the specific needs of your customers. You must bring together your various channels and digital assets so that they flow seamlessly and customers get the experience that they expect.

  1. Establish Confidence in Your Digital Platforms

If your company is not currently leveraging digital platforms, then you’re probably not providing a consistent customer experience across all channels. 

Now is the time to establish confidence in your digital platforms so that every customer receives that consistent experience. In addition to providing consistent customer experiences, digital platforms provide a variety of benefits for companies, including cost savings, access to new markets, and enhanced employee productivity. 

As a digital transformation leader, you must work to establish confidence in your digital platforms by leveraging a single sign-on solution that allows customers to authenticate one time across all of your digital channels.

  1. Consolidate and Streamline Core Processes

Digital transformation involves more than just leveraging new technologies and digital platforms; it also involves streamlining core business processes so that they can be completed quickly, accurately and efficiently. There are a number of ways that you can streamline your core business processes, including standardising and automating recurring tasks, leveraging AI-driven technologies and adopting a digital-first mentality.

When adopting a digital-first mentality, you must be willing to abandon processes that are too time-consuming or inefficient when there are more efficient solutions available. It can be challenging to abandon long-standing processes, especially when they’re handled manually. One way to get buy-ins from your employees for streamlining and consolidating core processes is to focus on the benefits that employees will see when the process changes.

  1. Hold a Digital Audit for Bottom-Up Feedback

If you want to implement an effective digital transformation strategy, then you must first understand how your customers currently experience your company. A digital audit will provide you with insights into your customers’ needs, expectations and pain points.

You can conduct a digital audit in a variety of ways and the best way to do so is to ask your customers directly. You can hold a digital audit through an online survey, or you can integrate a digital feedback tool into your company’s various platforms. Conducting a digital audit will help you to identify areas in your company that need to be improved so that your customers’ digital experience is consistent and personalised.

Conclusion

When it comes to digital transformation, the one result you can be sure of is change. To successfully implement a digital transformation strategy, you must be willing to change your company’s culture, adopt product innovation practices, have a 360° digitally aware customer experience, digitize core business processes, and build a digital-first organisational structure.

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What Makes KFintech’s Corporate Registry Services Unique

September 28, 2022

KFintech has partnered in over 1700+ IPOs to help them grow in India. Our superior investor and intermediary servicing, software, and solutions, in addition to our superior client service, help drive faster breakthroughs in the industry. Apart from our IPO solutions, we also enable corporate India to operate and govern better, and stay abreast with various regulatory requirements through our wide range of software solutions.

We are IPO Specialists

Our IPO allocation solution provides the infrastructure needed for the development and implementation of all subscription types, as well as personnel management and other infrastructure. We partner and assist them in meeting the necessary infrastructure, personnel management, and regulatory requirements.

We offer the unique infrastructure set up, personnel management, and stabilisation services for all phases of subscription development and operation.

Stellar Issuer Services

The goal of KFintech is to become the most popular and proactive solutions provider, which provides a technology-enabled investor service platform for clients. By leveraging our expertise, our clients are able to raise customer satisfaction scores to the highest levels. These solutions not just raise the experience of our clients but serve as the benchmarking standards for other participants in India.

Our clients benefit from our investor service platform, which offers the most up-to-date technology.

Investor servicing through New Issues and Bonds, Registry and Transfer has been our core strength for the last 30 years, adhering to corporate governance and best practices, in addition to our technology capabilities. Through our e-platforms, investors can get instant information and other unique features, like a virtual registry, an instant MIS, high transparency, and 100% operational efficiency. As part of our efforts to quicken our investors’ business processes, we are the first Registrar and Transfer Agency in the country to introduce E-Voting, an electronic voting alternative to the paper-based postal ballot process, which allows shareholders to vote digitally.

Industry-Leading Software Solutions

Our firm’s platforms KARISMA, KPRISM, FINTRACK, eAGM, and many others, cut down operating costs without sacrificing performance, investor satisfaction, and client value. Our clients can purchase a wide range of services on our ‘As a Service’ or ‘Build & Operate’ models to suit their needs. KFintech provides all the infrastructure services, including fund accounting and administration, investor servicing (Transfer Agency), digital technology (mobility, analytics, social & cloud infrastructure), CRM solutions, compliance, and physical infrastructure (branches), among other services, in order to ensure that investment management is a top priority.

To know more about us, visit our website or drop us a line here.

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The Ultimate Guide to IPO Investments

August 26, 2022

The Initial Public Offering, or IPO, of a company is a once-in-a-lifetime opportunity for investors to invest in the business and potentially make a profit. The surge of interest in IPOs recently has made them an attractive, albeit somewhat risky, investment opportunity. You may also be interested in how to invest in an Initial Public Offering if you want to buy stock directly from the company rather than through a broker. This guide will look at what IPOs are and why they are so lucrative as well as explain how to evaluate IPOs to determine if investing in one makes sense for you.

 

What is an IPO?

An Initial Public Offering is a process by which a private company first offers shares of its stock to the public so that the company can raise money to start operations or expand. A company may go public by issuing shares that it then sells to institutional investors or the general public, or it may remain private by not issuing any shares. When a company’s shares are traded publicly, it has “listed” those shares on a stock exchange, such as the Bombay Stock Exchange or the National Stock Exchange, and it is “publicly traded”. When you buy shares in an IPO, you can expect to make money on them in two ways: 

– Increasing their value as the company grows and the stock price rises. 

– From selling your shares when the company goes public and becomes listed on a stock exchange.

 

Evaluating an IPO

The most important thing to do when evaluating an IPO before deciding to invest in it, is to make sure you understand the business model behind it. This will allow you to see if the business has a strong competitive position and know what is needed to achieve success. There are a few metrics you should look at when assessing the business model: 

– The Product: What the company makes, who it sells to, and why customers buy it?

– The Market: Who the company competes with and which company is better?

– The Competition: How the company’s products compare to its competitors’ offerings?

– The Brand: Who the company is and what reputation it has in the marketplace?

– The Management: Who is running the company and how experienced are they?

 

How to choose which IPOs you’ll invest in

You can easily find a list of upcoming IPOs online, and once you’ve chosen a few to research, the next step is to decide which ones to invest in. There are a few things you should look for when deciding which Initial Public Offerings to invest in:

– Liquidity: How easy it will be to sell your shares if you need to.

– Size: How large an ownership stake you get to buy with your money.

– Growth potential: How the company plans to grow and how much that will increase the value of your shares.

– Risk: How risky the company is and what factors could reduce the value of your shares.

– Expenses: How much it will cost to buy shares in the IPO and how much you’ll pay in taxes.

 

Takeaways

When choosing which IPOs to invest in, first make sure you understand the business model behind each and then look for ones that have strong growth potential, low risk, and a low expense ratio so that your investment will be profitable. If you’re thinking of investing in an IPO, you have to do your research on the company before buying shares. You can expect to make money on them in two ways: by increasing their value as the company grows and the stock price rises, and by getting a “liquidity event” from selling your shares when the company goes public and becomes listed on a stock exchange. Finally, remember that IPOs are high-risk investments and you should only invest in them if you’re willing to take on the extra risk.

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5 KFintech Platforms Driving Digital Transformation In Corporate India

August 2, 2022

KFintech has built its reputation as a dependable service provider for India’s corporate customers in a short span of time. Our mobile-first and cloud-ready platforms coupled with our software innovations, have enabled us to create an ecosystem of tools that are enabling Corporate India’s Secretarial teams to digitally transform governance in a secure, super-fast manner.

KFintech’s cutting-edge platforms such as Karisma, KPrism, Fintrak etc

offer significant reductions in Total Cost of Operation, improving investor satisfaction and client value. Our clients can choose either an ‘As-a-Service’ or a ‘Fabricate-and-Operate’ model thanks to modular architecture.

The 5 KFintech platforms which are driving digital transformation in corporate India are:

  1. eVault – A safe, secured, reliable file and data storage platform that enables RTAs to regularly upload their data as per defined frequencies and ensure permanent data storage. This encrypted eVault supports cloud-based and hybrid data backup. eVault helps in data backup, data recovery, disaster recovery, regulatory compliance and online backup services.
  2. E-voting / INSTAPOLL – KFin Technologies Limited has set up an electronic infrastructure, an alternative to the paper-based polling process, helping investors cast votes using an electronic method through the web. Using this simple system, shareholders can vote on resolutions of companies requiring voting through ballot as per extant rules and regulations. The system processes, records votes automatically and facilitates the declaration of voting results quickly.
  3. eAGM – eAGMs replicate the physical General Meeting of the company on a virtual platform via Video Conferencing mode or Other Audio Video Means. It is fully compliant and created to deal with different events across various cities parallelly. In the world of meta platforming, companies can manage their AGM/EGM proceedings and facilitate fully compliant and completely digitised remote e-voting. Investors can decide on goals proposed by organisations requiring voting forms without needing to be physically present at the meeting.
  4. FINTRAK – A highly secure, compliant and digitised platform to monitor the personal trading compliance of employees as per best practices and industry regulations. FINTRAK is a one of its kind insider trading platform. This module effectively allows corporates to maintain any insider-related data as per the requirement of SEBI in a very convenient and effective manner.
  5. KARISMA – A web-enabled application designed to facilitate India Inc and the investors to access information with a single click. This platform connects all stakeholders on a single platform to meet every shareholder’s needs. A single-window solution reduces decision-making time and quickly makes the required information available. This helps corporations to comply with all regulatory requirements as well as proactively provide services to their investors.

KFintech is the first organization of its kind, to achieve the distinction of an ISO 9002 certification, which has now migrated to ISO 9001:2015 standards for quality management systems, certified by DNV.  We are serving over 90 million investors, and process over one lakh transactions daily. KFintech has overseen two of the largest mutual fund migrations as well as a corporate register with over 15 million investors.

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What To Do Before Investing In An IPO?

July 18, 2022

What is an IPO? 

An IPO, short for Initial Public Offering, is when a private company sells its shares to the public and makes these shares tradeable on the stock market. Private companies work in collaboration with investment banks and multiple other agencies to bring their shares to the public. There are a lot of regulatory requirements that need to be fulfilled, along with a lot of patience and marketing, before an IPO can be launched.  

There is always some element of risk involved with every IPO and you should always do your due diligence before investing in any of them. 

Now, let’s discuss some points you should consider before investing in an IPO :

  1. Carefully read the Red Herring Draft – The DRHP, or Draft Red Herring Prospectus, is a document that is prepared as per SEBI requirements before any company wants to go public. This document is made available publicly and is an essential resource for any potential investor. The DRHP also expounds on how the organization plans to utilize the money that will be raised, and potential risks for the investors. Investors should go through the DRHP before putting their money into a new IPO. 
  1. Use of the proceeds – It is vital to check how the proceeds raised from the IPO will be used. If an organization intends to only reimburse its debt with these funds, it’s probably not a great sign of things to come, but if it intends to raise funds to partly pay the debt, and partly to grow its business or to use it for general corporate purposes, it shows that the funds raised are being put back into the business, which is good news for an investor. 
  1. Figure out the business – An investor should understand the nature of the business of a company before investing in it. Understanding the business allows you to better judge how a company will perform given its priorities. A company’s capacity and ability to increase its market share make a significant difference to its appeal since returns and growth depend on this. On the other hand, an investor ought to avoid an IPO if the business exercises are not clear.  
  1. Who runs the company – An investor should always check who runs the company and has the power to make decisions. It is crucial to look at managers and key people of the company as they are answerable for its performance. The experience of the top management gives a glimpse into the company’s working environment. 
  1. Look for a company’s potential – An investor should analyze the potential of the company and figure out future possibilities. If a company performs well in the wake of raising capital, investors will acquire significant returns on their IPO investments. The organization that you’re investing your hard-earned money in ought to have a good plan of action to sustain itself in the future. 
  1. Relative valuation of the company – Investors should closely research the company’s competitive position. The DHRP will usually include a company’s comparisons with its peers, both on monetary numbers and valuations. An investor can look at the new IPOs’ comparative valuations to check if a company’s valuations are in line with its peers.  
  1. Investment Horizon – An investor should have a clear understanding of the investment horizon before investing in an upcoming IPO. One must be clear, whether they are planning to invest to make a quick return or if they’re looking to hold these shares for the long term. A short-term strategy depends on current market sentiments while long-term ones rely on the fundamentals of the business. 

Timing is essential when you operate in the stock market. When you enter the market and when you leave it can make all the difference. Sometimes, the timing is right during the IPO and at others, it will be a smarter decision to wait. Make a decision based on how much you can make and how good the fundamentals of the business are as far as valuation is concerned. 

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IPO – Terms that you must know

April 29, 2022

Initial Public Offerings, or IPOs, have been on the rise these last few years with a lot of companies going through the process recently. These IPOs have created a huge buzz, and have made a lot of investors curious and willing to invest.  Though they are a fairly commonly seen term nowadays, there are a lot of industry terms that can confuse you, or worse yet, make you shy away from an excellent investment opportunity.

While it is important to know the market and which companies are launching their IPOs, it is also important to have a basic understanding of the terms that can help you navigate your way around these IPOs.

Let’s decode in layman’s terms the commonly used jargon, and hopefully make your IPO processes a little easier.

What is an IPO?

Short for Initial Public Offering, an IPO is the point where any existing company decides to invite the public to invest in them by buying their shares. The company, thereafter, gets listed on the stock exchange and is open for investment by the public, with its stock being publicly traded. Any company can only ever have one IPO, though a company may issue new shares after its IPO is completed. In case a company that is already listed on the stock exchange comes out with a new range of shares, it is known as a Further Public Offer.

Pricing and Book Building

The issue/offer price of a share is the price at which a share is distributed to the general public, before they are traded on the stock market and the price fluctuates according to market trends. The process of discovering the issuing price of the shares is known as price discovery and can be done using two methods.

The first, is called a Fixed Price Issue. In this method, the price of a share is fixed by the company (with the help of its Lead Manager) and applications for shares are invited at this fixed price.

The second method is something called book building, where bids are invited for shares, not at a fixed price, but within a range. The lower limit of this range is called the floor and the higher limit is called the cap. During the bid, you can ask for the number of shares you’d like to have and the price that you are willing to pay for them, within the price band. The actual price is then discovered based on the bids received.

What is an Allotment?

Allotment, in simple terms, can be defined as the process by which you are given shares upon your application. During the book building procedure, there are three kinds of investors who can make a bid for the shares.

The first category of investors are the Qualified Institutional Buyers (QIBs). These consist of mutual funds, and foreign institutional investors. The next is retail individual investors. Any investor that makes a bid under Rs. 50,000 can be labelled as a retail investor. The remaining shares are offered to individual investors with a high net worth (HNI) and the employees of the company.

Depending on how a company chooses to go about its price discovery, there are rules that govern what percentage of shares should be allotted to which investors. For example, if a company chooses a fixed price issue, a minimum of 50% of shares should be allotted to retail individual investors.

Once all applications are received and validated, shares are allotted to investors, with everyone who applied getting their allotments in an ideal scenario. When the number of shares applied for is greater than the actual number of shares available, the IPO is said to be oversubscribed. In these instances, shares are again allotted based on prescribed SEBI guidelines. One scenario worth discussing is if an IPO is oversubscribed to the extent that not everyone who applied during the IPO can even get one share. In these cases, final allotment is decided based on a lottery to ensure no preferential treatment.

What is a Draft Offer Document?

Any company aiming at issuing its IPO is required to file its prospectus with SEBI, which contains all the information about the company. This prospectus also tells you why the company is issuing shares for public investment purposes, along with information about the company’s financial position, and the issuing price of the shares.

The Draft Offer Document is first filed with SEBI, at a minimum of 21 days before filing it with the stock exchange. Prior to filing the Draft Offer Document with the Registrar of Companies (RoC), the document needs to be revised with all suggestions from SEBI.

What is a Red Herring Prospectus?

A Red Herring Prospectus is basically the same as a draft offer document and  contains the same information, without the addition of the number of shares being issued and the price per share. The reason for the prices being undisclosed is that a red herring prospectus is used exclusively for book-building purposes.

Who is an Underwriter?

An underwriter is the entity that picks up the remaining shares at the IPO in case all shares are not subscribed to. An underwriter to an IPO can be a merchant banker, a broker, or a financial institution that has given a commitment to underwrite the issue.

In case an underwriter fails to hold up their end of the commitment of picking up the remaining shares, their licences get cancelled by SEBI.

Who are Lead Managers?

Lead managers are the entities who are responsible for acting as the intermediaries between the company and the investors, with proper validated registration from SEBI. They are merchant bankers who are in charge of the entire issue process. It is a lead manager’s role to certify an issue in accordance with the regulations and carry out due diligence that everything mentioned in the prospectus is correct.

Furthermore, they are also accountable for the book-building process, in which case, they are referred to as the Booking Running Lead Managers. Activities that come after the issue, such as the intimation of the allotments and the refunds, are also taken care of by the lead managers.

There are never any guarantees that you will get an allotment on subscribing to an IPO. However, it always helps when you’re familiar with the terms being thrown around during the process and will hopefully help your next IPO application be a little easier to navigate.