Associate/Sr Associate – Contact Center (Domestic Voice Process)

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Experience: 0-3 Years years

Skills/Designation: Associate/Senior Associate

Location: Hyderabad

Grade: M1

Roles and Responsibilities:

  1. Answer incoming calls OR respond to customer emails
  2. Management and resolve customer complaints
  3. Identify and escalate issues to supervisors
  4. Provide product and service information to customers
  5. Research required information using available resources
  6. Research, identify and resolve customer complaints using applicable
  7. Document all call information according to standard operating procedures
  8. Recognize, document, and alert the management team of trends in
    customer calls
  9. Follow up customer calls where necessary

Job Specification:

1.Candiate must be a Graduate/Post Graduate
2.Candidate must have command/proficiency in both English &Hindi
3.Proficient with MS Office (Excel, Word, PowerPoint)

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About Us

KFintech serves the mission-critical needs of asset managers with clients spanning mutual funds, AIFs (alternative investments), pension, wealth managers and corporates in India and abroad. The company provides SaaS based end-to-end transaction management, channel management, compliance solutions, data analytics and various other digital services to asset managers across segments, as well as outsourcing services for global players.