Roles and Responsibilities:

1. Answer incoming calls OR respond to customer emails
2. Management and resolve customer complaints
3. Identify and escalate issues to supervisors
4. Provide product and service information to customers
5. Research required information using available resources
6. Research, identify and resolve customer complaints using applicable
   software
7. Document all call information according to standard operating procedures
8. Recognize, document, and alert the management team of trends in
   customer calls
9. Follow up customer calls where necessary
   

Job Specification:

1.Candiate must be a Graduate/Post Graduate
2.Candidate must have command/proficiency in both English &Hindi
3.Proficient with MS Office (Excel, Word, PowerPoint)