SEBI circular “SEBI/HO/MIRSD/DoP/CIR/P/2018/119’, dated 10th August 2018, brought in “Enhanced monitoring of Qualified Registrars to an Issue and Share Transfer Agents”. KFintech is an Qualified R&T agent as per the given criteria in the said circular. This circular mandates QRTAs to create online tolls for some of the investor service as satisfaction measures. Given under are features for the investors in compliance to the above mentioned circular:

CIRCULARS

INVESTOR SERVICE STANDARD TAT

MF Investors – Service Turn Around Times (Business Days)

Number of Services	Turn Around Time (Business Days)
Change/Updation of Bank Details	T+6
Registration of Multiple Bank Mandate	T+6
Change/Updation of PAN	T+3
Consolidation of Folios	T+16
Registration & Cancellation of SIP/STP/SWP	T+16
Request for Account Statement	T+3
Request for Capital Gain Statement	T+3
Change of Dividend Option	T+3
Change of Guardian	T+3
Change of Mode of Holding	T+3
Change/Updation of Bank Details	T+6
Change of Signature	T+6
Change of Tax Status	T+3
Change of TM Status TA Change/Correction of Name	T+3
Transmission	T+10
Registration of One Time Mandate	T+10
Registration of Power of Attorney	T+6
Registration/Updation/Modification of Nominee	T+3
Registration of Dividend Transfer Plan	T+6
Change of Address (Non-KYC Investors)	T+3
Updation of FATCA/CRS Information	T+3
Updation of KYC Status	T+6
Updation of Minor Attaining Major	T+6
Updation of Any Other Static Details	T+3
Updation of Ultimate Beneficiary Ownership	T+6
Revalidation of Dividend/Redemption Cheques	T+10
Any Other Service Request Not Covered Above	T+6

Investor Service Request – Expected Timelines (number of days)

Nature of Service	Expected Timelines (number of days)
Processing of transmission request	21
Processing of issue of duplicate security certificate request	30
Processing of dematerialization request	15
Processing of remat request	30
Processing of Transposition request	15
I. Processing of request for change in / up-dation of
a. Name	30
b. Signature	30
c. Nomination	30
d. Contact details (Address, E-mail address and Mobile number)	15
e. Bank account details	15
II. Processing of request for Up-dation of PAN	15
Processing of Re-validation of dividend / interest / redemption instruments and sending the remittance request files to the bank / Company	15

Grievance Redressal – Expected Timelines (number of days)

Nature of Service	Expected Timelines (number of days)
Providing response to the inquiries of the investors and Redressal of Grievance	30

Other Operational Activities – Expected Timelines (number of days)

Nature of Service	Expected Timelines (number of days)
Allotment of securities (IPO)	6
Intimation regarding distribution of corporate benefits (dividend, bonus, stock split)
a. E-mail communication	15
b. Physical communication	30

KFINTECH ONLINE INVESTOR SURVEY SATISFACTION UPDATE

*TAT as defined by SEBI guidelines