SEBI circular “SEBI/HO/MIRSD/DoP/CIR/P/2018/119’, dated 10th August 2018, brought in “Enhanced monitoring of Qualified Registrars to an Issue and Share Transfer Agents”. KFintech is an Qualified R&T agent as per the given criteria in the said circular. This circular mandates QRTAs to create online tolls for some of the investor service as satisfaction measures. Given under are features for the investors in compliance to the above mentioned circular:
INVESTOR SERVICE STANDARD TAT
MF INVESTORS
NUMBER OF SERVICES
TURN AROUND TIME (BUSINESS DAYS)
CHANGE/UPDATION OF BANK DETAILS
T+6
REGISTRATION OF MULTIPLE BANK MANDATE
T+6
CHANGE/UPDATION OF PAN
T+3
CONSOLIDATION OF FOLIOS
T+16
REGISTRATION & CANCELLATION OF SIP/STP/SWP
T+16
REQUEST FOR ACCOUNT STATEMENT
T+3
REQUEST FOR CAPITAL GAIN STATEMENT
T+3
CHANGE OF DIVIDEND OPTION
T+3
CHANGE OF GUARDIAN
T+3
CHANGE OF MODE OF HOLDING
T+3
CHANGE/UPDATION OF BANK DETAILS
T+6
CHANGE OF SIGNATURE
T+6
CHANGE OF TAX STATUS
T+3
CHANGE OF TM STATUS TA CHANGE/CORRECTION OF NAME
T+3
TRANSMISSION
T+10
REGISTRATION OF ONE TIME MANDATE
T+10
REGISTRATION OF POWER OF ATTORNEY
T+6
REGISTRATIOWUPDATION/MODIFICATM OF NOMINEE
T+3
REGISTRATION OF DIVIDEND TRANSFER PLAN
T+6
CHANGE OF ADDRESS (NON-KYC INVESTORS)
T+3
UPDATION OF FATCA/CRS INFORMATION
T+3
UPDATION OF KYC STATUS
T+6
UPDATION OF MINOR ATTAINING MAJOR
T+6
UPDATION OF ANY OTHER STATIC DETAILS
T+3
UPDATION OF ULTIMATE BENEFICIARY OWNERSHIP
T+6
REVALIDATION OF DIVIDED/REDEMPTION CHEQUES
T+10
ANY OTHER SERVICE REQUEST NOT COVERED ABOVE
T+6
CORPORATE INVESTORS
OPERATIONS & SERVICE
TURN AROUND TIME (BUSINESS DAYS)
GENERAL QUERY REGARDING PAYMENT OF INTEREST /REFUND / INCORRECT ALLOTMENT
3
GENERAL QUERY FOR NON RECEIPT OF INTEREST PAYMENT
3
GENERAL QUERY FOR NON RECEIPT OF BOND / DEBENTURE CERTIFICATE(S)
3
REGISTRATION OF POWER OF ATTORNEY
3
QUERY REGARDING FOR ECS FACILITY ( ELECTRONIC CLEARANCE)
3
QUERY REGARDING UNDELIVERED DOCUMENTS
3
REGISTRATION OF NOMINATION FORM
7
UPDATION OF CHANGE OF ADDRESS
7
UPDATION OF BANK DETAILS
7
UPDATION OF PAN NUMBERS
7
REQUEST LETTER FOR ISSUE OF DUPLICATE BOND
10
CHANGE OF STATUS FROM MINOR TO MAJOR
3
QUERY REGARDING REFUND ORDER AND ECS ADVISE
3
NON RECEIPT OF REDEMPTION AMOUNT
3
CORRESPONDENCE/QUERY RELATING TO NSDL OPERATIONS
4
RECEIPT OF DAMAGED/MUTILATED SECURMES FOR REPLACEMENT
7
UNTRANSMISSION/DELMON OF DEBENTURE CERTIFICATES
20
REVALIDATION OF REDEMPTION WARRANTS
7
PAYMENT OF INTEREST ON DELAYED REFUND
7
CORRECTION IN INTEREST / REDEMPTION WARRANT
7
INTEREST STATEMENT REQUEST
4
TDS CERTIFICATE REQUEST
3
DEMATERIALISATION
10
ISSUE OF DUPLICATE INTEREST WARRANT
10
REMATERIALISATION/DP TO DP TRANSFER
16
TRANMISSION OF SECURITIES
20
ISSUE OF DUPLICATE BOND CERTIFICATE
20
NON CREDIT OF BOND/NCDS IN DEMAT
6
TRANSFER OF INTEREST/REEDEMPTION AMOUNT TO INCORRECT ACCOUNT (RECOVERY & CORRECT TRENSFER)
16
UPDATING AND FILING (FORM 16G/H)
6
REQUEST FOR INTEREST STATEMENT/ALLOTMENT ADVICE/ALLOTMENT LETTER
4
KFINTECH ONLINE INVESTOR SURVEY SATISFACTION UPDATE
Online Survey Net Promoter Score as on 7th March 2020 is +32
*TAT as defined by SEBI guidelines