SEBI circular “SEBI/HO/MIRSD/DoP/CIR/P/2018/119’, dated 10th August 2018, brought in “Enhanced monitoring of Qualified Registrars to an Issue and Share Transfer Agents”. KFintech is an Qualified R&T agent as per the given criteria in the said circular. This circular mandates QRTAs to create online tolls for some of the investor service as satisfaction measures. Given under are features for the investors in compliance to the above mentioned circular:
CIRCULARS
INVESTOR SERVICE STANDARD TAT
MF INVESTORS
NUMBER OF SERVICES
TURN AROUND TIME (BUSINESS DAYS)
CHANGE/UPDATION OF BANK DETAILS
T+6
REGISTRATION OF MULTIPLE BANK MANDATE
T+6
CHANGE/UPDATION OF PAN
T+3
CONSOLIDATION OF FOLIOS
T+16
REGISTRATION & CANCELLATION OF SIP/STP/SWP
T+16
REQUEST FOR ACCOUNT STATEMENT
T+3
REQUEST FOR CAPITAL GAIN STATEMENT
T+3
CHANGE OF DIVIDEND OPTION
T+3
CHANGE OF GUARDIAN
T+3
CHANGE OF MODE OF HOLDING
T+3
CHANGE/UPDATION OF BANK DETAILS
T+6
CHANGE OF SIGNATURE
T+6
CHANGE OF TAX STATUS
T+3
CHANGE OF TM STATUS TA CHANGE/CORRECTION OF NAME
T+3
TRANSMISSION
T+10
REGISTRATION OF ONE TIME MANDATE
T+10
REGISTRATION OF POWER OF ATTORNEY
T+6
REGISTRATION/UPDATION/MODIFICATM OF NOMINEE
T+3
REGISTRATION OF DIVIDEND TRANSFER PLAN
T+6
CHANGE OF ADDRESS (NON-KYC INVESTORS)
T+3
UPDATION OF FATCA/CRS INFORMATION
T+3
UPDATION OF KYC STATUS
T+6
UPDATION OF MINOR ATTAINING MAJOR
T+6
UPDATION OF ANY OTHER STATIC DETAILS
T+3
UPDATION OF ULTIMATE BENEFICIARY OWNERSHIP
T+6
REVALIDATION OF DIVIDED/REDEMPTION CHEQUES
T+10
ANY OTHER SERVICE REQUEST NOT COVERED ABOVE
T+6
Investor Service Request
Nature of Service
Expected Timelines (number of days)
Processing of transmission request
21
Processing of issue of duplicate security certificate request
30
Processing of dematerialization request
15
Processing of remat request
30
Processing of Transposition request
15
I. Processing of request for change in I up-dation of
a. Name
30
b. Signature
30
c. Nomination
30
d. Contact details (Address, E-mail address and Mobile number)
15
e. Bank account details
15
II. Processing of request for Up-dation of PAN
15
Processing of Re-validation of dividend I interest I redemption instruments and sending the remittance request files to the bank I Company
15
Grievance Redressal
Providing response to the inquiries of the investors and Redressal of Grievance
30
Other Operational activities
Allotment of securities (IPO)
6
Intimation regarding distribution of corporate benefits (divldend, bonus, stock Split)
a. E-mail communication
15
b. Physical communication
30
KFINTECH ONLINE INVESTOR SURVEY SATISFACTION UPDATE
Online Survey Net Promoter Score as on 7th March 2020 is +32
*TAT as defined by SEBI guidelines